Privacy Policy

Effective Date: 31 March 2025

This privacy policy has been prepared to better inform those who are concerned about how their 'Personally Identifiable Information' (PII) is used online. PII, as defined under UK privacy law and information security standards, refers to information that can be used alone or in combination with other data to identify, contact, or locate a single person, or to identify an individual in context. Please read this privacy policy carefully to gain a clear understanding of how we collect, use, protect, and manage your personal data in accordance with our website.

What personal information do we collect from visitors to our blog, website, or app?

When placing an order or registering on our site, you may be asked to provide your name, mailing address, phone number, or other details to help enhance your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or input information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the site, or use other features in the following ways:

  • To personalise your user experience and allow us to deliver the type of content and products you're most interested in.
  • To improve our website in order to better serve you.
  • To better respond to your customer service requests.
  • To efficiently process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Your personal data is stored on secure networks and accessible only by a limited number of staff with special access rights, who are required to keep the information confidential. In addition, all sensitive/credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

We implement a variety of security measures when you place an order or access your data to maintain the safety of your personal information.

All transactions are processed through a secure payment gateway and are not stored or processed on our own servers.

Do we use 'cookies'?

Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if enabled) that allow the site’s systems to recognise your browser and remember certain information.

We use cookies to:

  • Help remember and process items in your shopping basket.
  • Understand and save user preferences for future visits.
  • Track advertising campaigns.
  • Compile aggregate data about site traffic and user interactions to offer better experiences and tools.

You can choose to have your device warn you each time a cookie is being sent, or you can disable all cookies through your browser settings. Please note that disabling cookies may affect some features of the site.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to external parties without prior notice. This does not include trusted website hosting partners or other parties assisting us in operating our website, conducting business, or serving you, provided they agree to maintain confidentiality. Information may also be released where appropriate to comply with the law, enforce our site policies, or protect rights, property, or safety.

Non-personally identifiable visitor data may be provided to other parties for marketing or other purposes.

Third-Party Links

We do not include or offer third-party products or services on our website.

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Users will be notified of any privacy policy changes on our Privacy Policy page.
  • Users can modify their personal information by contacting us directly.

How does our site handle 'Do Not Track' signals?

We honour Do Not Track signals and do not track, plant cookies, or use advertising when such a setting is enabled in your browser.

Do we allow third-party behavioural tracking?

No, we do not permit third-party behavioural tracking.

Fair Information Practices

In accordance with Fair Information Practices, should a data breach occur, we will notify users via email within 7 business days.

We also support the Individual Redress Principle, which grants individuals the right to pursue legally enforceable rights against data processors failing to comply with the law. This includes access to courts or relevant government agencies.

Email Communication

We collect your email address to:

  • Send information, respond to queries, and manage requests.
  • Process orders and provide updates related to those orders.
  • Send additional product or service-related details.
  • Market to our mailing list and continue communications after your initial purchase.

In accordance with the UK GDPR and anti-spam laws:

  • We do not use misleading subjects or email addresses.
  • We identify messages as advertisements where applicable.
  • We include our physical business address in communications.
  • We monitor third-party email services for compliance, if used.
  • We honour opt-out/unsubscribe requests promptly.
  • We provide an unsubscribe link at the bottom of each email.

To unsubscribe, simply follow the link provided at the bottom of any email and you will be promptly removed from future communications.

How to Contact Us

You may request correction, updating, or deletion of your personal information at any time by contacting us at:

Email: support@originals.com
Working Hours: Mon – Fri: 9:30 AM – 5:30 PM (UK Time) | Sat–Sun: Closed