FAQ

1. What Should I Do If the Size on the Tag Is Different from What I Ordered?

Due to varying sizing standards among international suppliers, you may notice slight differences between UK, European, and Asian labels. Minor manual measurement discrepancies can also occur. We recommend comparing your garments with our Size Guide prior to ordering.
If you experience any sizing issues, please contact our Customer Service or refer to our Returns & Exchanges Policy.

2. Why Is the Colour of the Item I Received Different from What I Saw Online?

Colour variations can occur due to lighting, photography, or screen settings. We appreciate your understanding.
If the difference is minor and does not affect the overall aesthetic, we kindly ask that you keep the item. As a gesture of goodwill, we’ll offer a promo code for your next purchase.
We continually work to improve accuracy in product presentation.

3. What If the Item I Want Is Out of Stock in My Size?

Popular pieces sell out quickly — but don’t worry, restocks happen regularly.
Simply email our Customer Care Team with the product name and desired size, and we’ll notify you should it become available again. Please include the best email for us to reach you.

4. How Do I Use a Discount Code?

Discount codes are available on the homepage, product pages, or during promotions.
At checkout, you’ll see a field labelled “Discount Code”. Enter your code there and click "Apply" — your savings will be reflected instantly.

5. I’m Unsure About Sizing — How Can I Get More Information?

Please consult our Size Guide for general information.
If you need guidance for a specific item, our Customer Service Team is here to assist — feel free to email us.

6. I Need to Make Changes to My Order — What Should I Do?

Please refer to our Returns & Exchanges Policy for details.
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to assist.

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8. Is It Safe to Use My Credit Card on Your Website?

Absolutely — your security is our top priority.
We use industry-standard SSL encryption to protect all personal and payment information. Credit card details are never stored or shared.
Shop with complete confidence at ORIGINALS.

9. Was I Charged Twice?

No. Your card is only charged once your order is dispatched.
What you may be seeing is a temporary authorisation from your bank — a standard procedure to confirm funds. This hold typically clears within 48–72 hours, depending on your bank.
If concerned, please contact your card issuer directly.

10. Why Was My Credit Card Declined?

There are a few common reasons:

  • Your card may have expired.
  • You may have exceeded your credit limit.
  • There may be errors in the information entered — please double-check all fields.
  • Your browser may have outdated settings or conflicting extensions. Try clearing cookies, restarting, or switching browsers.

If the issue persists, we recommend contacting your card provider.